The Department of Foreign Affairs (DFA) in partnership with the Pilipinas Teleserv a call center agency where you can also apply NSO certificate online created an online appointment system for those who want to get a new or renew passport.

Updated: Starting June 17, 2016, the new updated DFA appointment system is now handle by APO Productions.

If you’re planning to get a new passport or renew the old one in DFA main office or other satellite office inside Metro Manila, you need to set an appointment with the DFA. A confirmed appointment is a requirement for applying new and renewal of passport.

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The DFA will not entertain applicants without valid appointments except senior citizens, infants and minors below 1 year old, person with disability and OFWs. For OFWs, sufficient proof must be submitted such as a valid employment contract or OEC.

How to Set an Appointment for your Passport Application Online

To set an appointment to DFA branch that you want to choose follow these simple steps.

Step 1. Go to https://www.passport.gov.ph/appointment, accept the Terms and Conditions by ticking the checkbox then select whether you want to set an appointment as a group or individual.Passport Appointment system

Step 2. Read the reminder in the popup window then click OK to proceed.Passport Online appointment system

Step 3. You will be redirected to the first step of appointment where you need to select the site location of DFA office that you will visit for processing your application. On the current system, you will select three fields (Region, Country and Site) The new appointment system is being offered for selected Regional Consular Offices in the Philippines, DFA Manila (Aseana) and Satellite Offices within Metro Manila (Ali Mall, SM Manila, SM Megamall and Alabang Town Center).Passport Appointment - Site Location

Step 4. Next step is the Date and time, select the date and time that is most convenient to you, make sure that you will come on the appointment date that you selected.Passport Application - Date and Time

Step 5. Enter your Personal informationPassport application - Personal information

Step 6. Next the Family InformationPassport Application - Family Information

Step 7. In the Application information page, you will select whether you are new applicant or for renewal.Passport Appointment - Application information

Step 8. In the next page enter your contact information, complete address.Passport Appointment - Contact Information

Step 9. Review all the entries, make sure all the information you enter are correct, if it is all set and correct hit the confirm button at the bottom.Confirmed passport Appointment

Step 10. After confirming your appointment, you will received a confirmation email from DFA Appointment System.Passport appointment confirmation email

Step 11. Open the email and click the link to confirm the appointment.Confirmed passport appointment

Step 12. Your appointment is now confirmed.Passport Application - Confirmed

Step 13. Now, to view and print your appointment, enter the application code and the email address that you use when setting the appointment and click “View Details” Passport Appointment - View details

Step 14. You can now download and print the application form filled out with all your information. Make sure that you have PDF reader installed in your computer.Passport Appointment - Download Form

Bring the printed application form to DFA branch you choose on the date and time you choose. Also, don’t forget to observe the proper dress code and guidelines on Photo Capturing.

Passport Requirements

Latest Passport Fees 2015

  • Regular Processing: Php 950.00 (15 working days)
  • Rush Processing: Php 1,200.00 (7 working days)
  • An additional fee of Php 200.00 will be charged for processing of Lost Passports if it is still valid.
  • An additional fee of Php 150.00 for delivery if you want to deliver your Passport.

If you find all of this very complicated or you can’t follow the instructions you can contact the DFA Appointment Hotline (02) 737-1000.

 How to get a Passport in Regional Offices

If you are in a province you can apply in the DFA Regional Offices near in your place. You can also bring these requirements with you in order to make your passport application easier and faster.

Passport Requirements for New Applicants

  • Personal Appearance
  • Duly accomplished application form
  • PSA Authenticated Birth Certificate (original and photocopy)
  • PSA Marriage Certificate (for females who want to use a married surname)
  • 1 Valid Government Issued ID (original and photocopy)
  • Passport Processing Fee (P950 for regular processing, P1200 for Rush Processing)

Renewal of Passport Requirements

  • Personal Appearance
  • Old Passport (original and photocopy of pages 1,2,3 and amendment page)
  • PSA Authenticated Birth Certificate (original and photocopy)
  • PSA Marriage Certificate (for females who want to use a married surname)
  • Valid IDs or Supporting Documents (original and photocopy)
  • Passport Renewal Fee (P950 for regular processing, P1200 for Rush Processing)

Disclaimer: I am not affiliated or whatsoever to the Department of Foreign Affairs (DFA) and Pilipinas Teleserv, this tutorial is created for informational purpose only, if you have problems with the system you may contact Pilipinas Teleserv directly at (632) 737-1234, email: [email protected] or the DFA hotline (+632) 556 0000.

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