Transportation has never been easier after the sprout of our private transportation providers. Although this is the case, you won’t be able to ride these private transports every single day. You of course would have to deal with public transport at one point in your life. And although we declare these as “services,” some still complain and don’t take them as service because of negative experiences they’ve come across. Our government was able to successfully study this and therefore, found a way on how to have this sorted out.

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The Department of Transportation (DOTr) will now allow an individual to report what they think is wrong with their transport. Not only that; people can also report about corruption which involves DOTr employees and other agencies that intersect with them. Yes, you’re hitting two birds with one stone. Let’s cut to the chase.

Filing a complaint online about bad experiences in your public transport

This is the initial page of the DOTr complaints section. This is where DOTr will try to get personal information to verify your identity. Moreover, these information will be relevant because this will aid the DOTr in the investigation for the complaint you are filing.

The DOTr will contact you for the validation of the information you will fill out. These will be confidential and private so you do not have to worry about anything.

After providing your personal information, clicking Next will lead you to the page where you will be specifying the occurrences. In this section, you will be asked to:

1. Specify the type of complaint

  • *If it’s not part of the selections, you can specify the complaint*

2. Incident date

  • In this area, you would have to click on the Select Date button and a calendar will appear. This is what you’ll use to specify the date when the occurrence transpired.

3. Incident time

4. Place of occurrence

5. Type of vehicle involved

  • Taxi
  • FX
  • Private car
  • Jeepney
  • Bus
  • Cargo truck
  • Van
  • Other

6. Plate No. (If the vehicle has any)

7. Name of Bus/Taxi/Airlines/Shipping Company

DOTr-Complaint

After specifying those out, you will then be asked to write the details of the incident. This is where you can narrate what happened in detail. Furthermore, you can include things here like witnesses, actions, etc.

Now that we know how to file a complaint in DOTr online, let’s head to the part where you want to report a corrupt employee or malpractice.

Clicking here will redirect you to the image below. This is the initial page of the Report Corruption section of the DOTr website. Just like the complaints section, this report corruption area will also ask you for your personal information. Again, this will be confidential so you do not have to worry.

Report-Corrupt-employee

Although the complaints section has two pages, the reports corruption section only has one. In this very page, you will:

  • Enter your personal information
  • Select the type of corruption you experienced; and;
  • Narrate the occurrence that transpired in the incident.

In addition to this complaints section, this page also has some reminders to tell everyone if in any case they are planning to file a complaint or corruption.

It requires a vast range of commitment and truthfulness before you proceed and decide on the report.

“Please note of the following:

The Constitution contains the provisions concerning every individual’s right to Due Process.

The Rules on Electronic Evidence cover all civil actions and proceedings as well as quasi-judicial and administrative cases.

In relation to what is being proposed herein, it is provided also that “audio, photographic and video evidence of events, acts or transactions shall be admissible provided that it shall be shown, presented or displayed to the court and shall be identified, explained or authenticated by the person who made the recording or by some other person competent to testify on the accuracy thereof.”

The Rules of Court and pertinent provisions of statutes containing rules on evidence:

The Revised Rules of Administrative Cases in the Civil Service (RRACCS) of November 2011, specifically Section 11 under Rule 3 which deals with disciplinary cases, so that we will be guided accordingly in treating each and every report being sent in by concerned individuals. Section 11 (Requisites of a Valid Complaint), “Except when initiated by the disciplining authority or his/her authorized representative, no complaint against a civil service official or employee shall be given due course unless the same is in writing, subscribed and sworn to by the complainant….”

”No anonymous complaint shall be entertained unless there is obvious truth merit to the allegations therein or supported by documentary or direct evidence….”

The complaint shall contain the following:

  • Full name and address of the complainant;
  • Full name and address of the persons complained of, as well as his/her/their position(s) and office(s);
  • A narration of the relevant and material facts which shows the acts or omissions allegedly committed;
  • Certified true copies of documentary evidence and affidavits of other witness(es), if any; and
  • Certification or statement of non-forum shopping.

The absence of any of the aforementioned requirements may cause the dismissal of the complaint without prejudice to its re-filing upon compliance with the above requirements.The DOTr will not tolerate false reports and information, and the same will be dealt with under the law. “

The text above is part of the requirements before you proceed in filing the complaint.

BE SURE TO READ IT BECAUSE THIS MIGHT DISMISS THE COMPLAINT YOU ARE REPORTING.

One way of ensuring a specific country’s change for the better is through honesty and loyalty. If this section of the DOTr website gets too much traffic, then it’s possible that change is dark in its context. However, we will begin to notice change if this won’t have much attention in the following days. Why? Because if no one will be complaining about negative factors and corruption, then we are sure that there is none happening in this sector. Nevertheless, we need not to be quiet if we ourselves experience immoral acts; stand up and let your thoughts be heard.

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